We are continually kept abreast of the needs of our clients, enabling us to develop complementary services and solutions

Since late 2007, Key Travel has invested significantly in the people and systems required to drive quality improvement. Our commitment to this is evident through our internal Quality Assurance structure which comprises: 

• Quality Assurance Team
• Product Development Trainers
• Development Testers
• Customer Relations Team
• Customer Liaison System
• The Key Travel Survey

Together these functions ensure that we are continually kept abreast of the needs of our clients, enabling us to develop complementary services and solutions.

Listening to our customers

It is the role of the Customer Relations team to manage all customer feedback, (both positive and negative), and to manage all outstanding customer issues to satisfactory resolution. This process starts by creating an open culture, whereby all staff are positively encouraged to report all client feedback, whether given verbally or more formally. It is our firm belief that only by listening to what our customers say about us will we be in a position to improve and evolve our service in line with the developing needs of our clients.

Managing Feedback

All feedback is managed through our Customer Liaison System (CLS), which enables us to both manage the feedback appropriately and report on how we are doing. A monthly feedback report is provided to all Senior Managers and the Directors from which we plan remedies where appropriate.

Click here to provide feedback on the service you receive from Key Travel, or on any other matter regarding the way we do business.